Frequently Asked Questions

What is Comamigo?

Comamigo is a full service international phone service provider, offering long distant service world wide plus local phone services in USA and Canada

Verify that your phone is plugged into the "A" port on the Broadband Gateway Box.
Verify your internet connection, try browsing to a website.
If your internet connection is down, please contact your Internet provider.
With your Internet connection working, reboot your home network (router) and try again.
Make sure your router is assigned the proper DHCP IP address. If the status LED is red, it probably did not receive the DHCP IP addrss.
Please check the device on the network.

Make sure you are dialing the correct sequence (Country code + Area Code + telephone number).
If the problem still persists, please call the Comamigo Customer Care Support Team at 1-800-978-3819

Try a different telephone.
This could be caused by congestion on the Internet.
If access to normal web sites is slow, or if you are in the process of downloading/uploading a large file, this is the most likely cause.
Turn off all file-sharing applications. Try again.

This could be caused by congestion on the Internet. If access to normal web sites is slow, or if you are in the process of downloading/uploading a large file, this is the most likely cause.
Turn off all file-sharing applications. Try again.
If this disconnection occurs during a long distance call, try making a local call to see if the disconnection still occurs.
Track down which numbers disconnect you.
Make sure your Internet connection is still working when you are disconnected. If it is your Internet connection that is ending your calls, please contact your Internet provider.

There are alarm monitoring companies that do support the VoIP platform, however, we strongly recommend that you check with your current alarm provider before making the decision to switch.